In today’s modern world one of the biggest strategic challenges of the companies is to serve customer on a high level and to optimize the inner processes.
CRM (Customer Relationship Management) is a business approach that makes the communications with customers easier keeping the processes in one system. While most of the companies focus on getting new customers, they forget that to keep and to support their existing customer base is equally important. These business processes can be very complex and diverse, so choosing the right CRM system that includes marketing, sales and service is crucial, also the functionalities need to be customized when the company is evolving.
The evoCRM is only using the best CRM products of the biggest companies, which have marketing, sales and service processes and also they can be expanded. These products have a good framework and provide a platform on which we can build. We carry through the CRM system on such evolutional processes that gives us the possibility to achieve the digital transformation on a CRM platform.